Business Process Outsourcing

Each of RMA Contract's business units specializes in our different types of services. With the proper management of resources, we are able to provide a holistic, value added resource management and advisory services to our clients with our multidisciplinary team.

Our Services

Digital imaging is one of the fastest growing industries where it allows the creation of digital images from a physical item. In order to be on par in this electronic era, companies are required to transact with partners through digital medium. RMA provides to organizations the ability to extract from your physical materials (hardcopy, microfilm, microfiche, film, etc.), electronic documents and information for your downstream processes.

RMA Contracts provides the digitization of documents as "electronic record" under the Evidence Act (EA) process. All digital documents that undergo EA process can be admitted as evidence during court proceedings. RMA provides complete control of both processes and documents from start to end allowing clients' to bridge the legal issue of digitising the print medium.

Manpower outsourcing is required when organisations need to complete a task in which they don't want to hire new employees or they lack the expertise in a particular industry. RMA can supply all types of required talent ranging from junior positions all the way up to senior management roles. With our specialty developed in-house system, we manage the staff's payroll, leave records and timesheet. We also provide in house training to the staff in order to enhance their work-related skills.

Our accurate and efficient transactional processing services takes the pain away from data entry, freeing your resources so you can concentrate on your core business. Whether it's one off data entry or a reoccurring project, we can quickly deliver data entry solutions in your preferred format.

We provide Key-from-image together with Data Image Capture Software to provide high data quality, accuracy with a fast turnabout time. Our responsiveness and ability for adaption allows us to create new processes to effectively resolve our clients' problems.

We provide premium mail, face to face, telephone, and online survey research for consumer and business-to-business market research surveys, and all sorts of customer satisfaction, loyalty and feedback surveys tailored to your business needs.

We provide a tailored, comprehensive call centre service to create a real engaging experience for both the expected audience and clients. RMA will provide expertise, increase your bottom line and our highly-trained, motivated agent teams will be available to your customers, suppliers and stakeholders.

We provide a seamless experience for our clients' by integrating integral HR components such as reimbursement, leave management and time-keeping to our payroll system allowing simple and effective management of your payroll.

Our administration staff are on-hand to share our experience with matters such as; CPF, IRAS, IR21, staff consultancy and advisory services to provide the 'Human' factor in Human Resources.

We provide the expertise, the technology and processes to help organization increase visibility, reduce costs, mitigate against misclassification and co-employment risks and increase the efficiency and timeliness of contingent recruitment process. We help organizations gain better access to talent through the use of independent contractors, consultants, freelancers and other non-permanent workers.

We provide the optimization, preparation and delivery of your mail requirements with the handling and tracking of physical and digital mail. We seek to maximize your response rate, minimize any wastage and optimize your mailing processes to ensure that your mailroom which is an integral part of any organization operates efficiently and without any fuss.